ABOUT US
Service First USA is your one-stop-shop for all your HVAC/R needs. Whether you are a property manager or owner, we offer a wide range of services to meet all your facility needs. With experienced and certified technicians available 24/7, we provide a permanent solution to keep your business rolling.
Our Capabilities
Our services include 24/7 emergency service, technical support, service record access, temperature monitoring, automated maintenance reminders, and online shopping for parts and equipment. We also offer new installation load calculations and engineering, 3D drawing and design, and custom application design and building.
Our History
Service First USA was established in 2002 by a group of mechanical contractors who were tired of working with complicated and inefficient HVAC/R companies. The founder, Joel Cuellar, had a vision to simplify the HVAC experience by bringing the latest technology to the table. Today, Service First USA is based in Chicago and services over 1500 customers in the Chicago-land area, and thousands more nationwide.
Our Purpose
At Service First USA, our purpose is to help you achieve your HVAC/R goals. We understand that your facility’s HVAC/R systems are critical to your success, and we are committed to providing the highest quality service to ensure your business operates efficiently. Our certified technicians have the expertise to solve complex problems and provide permanent solutions. We believe in empowering our technicians with the right tools and technology to deliver exceptional service.
Our Goal
Our goal is to create long-term customer relationships and deliver complete satisfaction. With our expertise and cutting-edge technology, we strive to be the best in the industry and help you achieve your HVAC/R goals.
FAQ
Most frequent questions and answers
Our hourly rate ranges from $225 to $385 per hour, depending on the equipment type, location, voltage, level of danger, and time of day. Once we have this information, we’ll provide you with a flat fee for the job.
Our minimum service charge is $225, which includes the first hour of troubleshooting. If additional troubleshooting time is needed, we’ll notify you before proceeding.
Our travel fee is $3 per mile. For example, if your service location is 35 miles away from our technician, your travel fee will be $105.
What is your warranty for repairs?
Our standard warranty for any repair is 6 months for parts and labor.
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