We Have Answers to Your Frequently Asked Questions!

At Service First USA, we’re committed to providing you with the information you need to make informed decisions about our commercial HVAC, refrigeration, and kitchen equipment services. Here are some of the most common questions we receive from our customers, along with our answers.

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Our hourly rate ranges from $225 to $385 per hour, depending on the equipment type, location, voltage, level of danger, and time of day. Once we have this information, we’ll provide you with a flat fee for the job.

Our minimum service charge is $225, which includes the first hour of troubleshooting. If additional troubleshooting time is needed, we’ll notify you before proceeding.

Our travel fee is $3 per mile. For example, if your service location is 35 miles away from our technician, your travel fee will be $105.

Our standard warranty for any repair is 6 months for parts and labor.

If you cancel emergency service while the technician is on their way, you’ll be charged a $225 cancellation fee. For non-emergency service, you must cancel at least 6 hours before the scheduled service time to avoid a cancellation charge.

We’re a Chicago-based company with a wide network of MEP contractors and service technicians. We offer service in various cities across the United States. Call 1-877-262-2606 to confirm that we service your area.

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